Advocately Blog

How to respond to negative reviews

How to respond to negative reviews

Online reviews are a pivotal part of any word-of-mouth marketing program. They form a considerable portion of your online presence and the online content about your business; in many cases, businesses generate more reviews than blog posts. This is...
5 minutes
How to get good feedback from a bad review

How to get good feedback from a bad review

Every business has their share of bad reviews. Getting bad reviews can even have positive effects on your business (https://www.advocate.ly/blog/why-your-business-wants-some-bad-reviews). It’s essential to distinguish bad reviews full of vitriol ...
5 minutes
Bad reviews are good for you

Bad reviews are good for you

Seriously! Your company needs bad reviews to get the full benefits of having any reviews. Now, I’m not saying you should aim only to get bad reviews or to target a 1-star review average; but a good mix of good reviews and bad reviews is your best ...
5 minutes
The anatomy of an online review

The anatomy of an online review

A customer review is a written representation of a person's experience with a business' products or services. The format of a customer review can be as simple as a rating from zero to five stars, up to a lengthy questionnaire about pros and cons,...
5 minutes
Why we use frameworks instead of templates

Why we use frameworks instead of templates

When talking to customers, whether it’s responding to an NPS survey, asking for reviews, talking on social media or responding to positive or negative feedback, it’s important to be human in your response. Template responses will get noticed and w...
5 minutes
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